The Luxury Hotel Industry is Changing
Amidst the dynamic expansion of the global luxury hotel market, now valued at $300 billion, our expertise zeroes in on South East Asia and Europe’s burgeoning sectors.
As the industry witnesses unparalleled shifts from sustainability to bespoke wellness, personalised experiences, and F&B, our consulting services support luxury hoteliers in enhancing staff retention, wellness, sustainability and unparalleled guest experiences.
Navigate the future of opulence with us at Luxury Hotel Consulting, and transform challenges into opportunities. There has never been a more exciting time of growth and change for the luxury hotel industry globally.
In today’s competitive luxury hotel landscape, we optimise staff retention and training, ensure hotels are maximising sustainability opportunities, empower managers to prioritise wellness, and upskill to ensure superior guest experiences
Our Team:
Renae Leith-Manos
Founder – Sydney
Renae is a widely experienced journalist with over 20 years of expertise in luxury travel. She has reviewed and worked with some of the world’s leading luxury hotels, Michelin star restaurants, and spas.
She is a thought leader in the luxury travel industry, working one-on-one with luxury hotel owners and leaders to help them improve their operations and guest experience and ultimately their bottom line.
Renae is a speaker at luxury hotel conferences and events, and a highly skilled and experienced individual who is passionate about helping hotels deliver exceptional experiences.
Renae is an Australian traveller who has lived in and spent extended time in Southeast Asia and Europe.
She knows the Australian traveller inside and out, and understands their needs and wants.
A frequent flyer, Renae is passionate about helping luxury hotels create experiences that will exceed their expectations.
Tara Hammond
International Sustainability Expert
Tara Hammond, a distinguished sustainability expert, boasts 15+ years of experience enhancing responsible business practices in luxury hotels across South East Asia, Europe, and the Middle East. Specialising in crafting and executing sustainability strategies at both corporate and grassroots levels, Tara brings a wealth of international exposure and proficiency in managing culturally diverse teams.
Her unparalleled expertise positions her as a leading consultant in luxury hotel sustainability, particularly in the vibrant markets of Southeast Asia and Europe, where she innovatively integrates responsible practices to elevate the luxury hospitality experience. Tara’s commitment to sustainable luxury hospitality is shaping the future of eco-conscious travel.
Yuliriyadi Kusama
Digital and Social Media – Bali
Adi is a digital expert in photography, video, and social media. He is based in Indonesia and has worked with some of Southeast Asia’s leading hotels and restaurants.
Adi advises leading luxury hotel businesses in Southeast Asia on social media content and management. He is skilled in creating engaging and visually appealing content that helps hotels and restaurants connect with their guests.
Adi is also a skilled videographer with decades of experience filming the creation and behind-the-scenes life at luxury hotels and villas in Southeast Asia.
In addition to his work in the hospitality industry, Adi is also an experienced lecturer. He works with luxury hotel staff to upskill them in personalisation and interaction skills as well as imagery and video content creation.
Adi is a highly skilled and experienced individual who is passionate about helping hotel businesses connect with their clients.
Chris Rabba
Wellness & Health – Melbourne
Chris Rabba is an Australian health and wellness pioneer with over 25 years of experience. He has founded and led several successful companies in the industry, including The Wellness Architects, a leading consultancy firm that helps businesses improve their health and wellness programs.
Rabba is known for his innovative approach to health and wellness. He is a strong advocate for holistic approaches that address the mind, body, and spirit. He is also a passionate advocate for making health and wellness more accessible to everyone.
Rabba’s work has had a positive impact on the health and wellness industry. He has helped to raise awareness of the importance of health and wellness, He is a role model for entrepreneurs and innovators who are looking to make a difference in the world.
Stella Rankin
Events, Food and Beverage – New York City
Recognised as a trailblazer, Stella Rankin’s forward-thinking approach in New York City has reimagined the boundaries of event dining, setting a gourmet standard others aspire to achieve.
With an emphasis on the integral role of product and service quality, Stella believes the essence of luxury lies in crafting unparalleled customer experiences.
Working with luxury hotels including the esteemed Lodge Woodloch,
it’s about exceeding expectations, establishing profound connections, and creating memories.
Stella’s ethos is a clarion call to luxury businesses: every customer touchpoint is a golden opportunity to leave an indelible mark.
Stella stands as a beacon of innovation in the luxury hotel industry, co-founding the elite Pinch Food Design NYC. Fusing design, hospitality, and culinary arts, Stella has catapulted Pinch Food Design to the zenith of the event realm in the US.
Her vision isn’t just pioneering but transformative, evolving conventional food offerings and catering into an art form where culinary brilliance meets exquisite visual design.
Jake Down
Food and Beverage – Sydney
Jake Downs is a global hospitality professional with over 10 years experience. He is skilled in team development, an experience specialist, concept deliverables and ideation to tangible products. He has consulted for multiple hospitality sectors, including luxury hotels and Michelin restaurants in Australia and the UK.
Jake has worked at some of the most prestigious hotels and restaurants in the world, including The Zetter Town House in London and Story Restaurant in London. He has also managed two of the 50 best bars in the world, one in London and one in Sydney.
Jake is a strong team developer with expertise in elevated drinking techniques and tools. He is also versed in building company-aligned budgets, forecasts, COG management, and performance management systems. In 2017, he was named the Australian Stoli Elite Champion and in 2023, he was named the Stir Creativity Bombay Champion.
How We Can Help
We work with the most exclusive iconic and well known luxury hotel brands in the world to evolve, and enhance every aspect of the business.
We can help you in the following areas:
- Sustainability: We can implement a sustainability plan step by step that fits your brand, location and the legal requirements of your local government and laws.
- Staff Retention: We motivate your staff through our unique workshops that remind them of the positives luxury hotels and the incredible future they have within the industry.
- Strategy development: We help hotels develop long-term strategies that are aligned with their vision and goals for Southeast Asia and Europe.
- Market research: We conduct market research to identify trends and opportunities in the luxury hotel industry in Southeast Asia and Europe.
- Competitive analysis: We assess a hotel’s competitive landscape in Southeast Asia and Europe and identify areas where they can improve.
- Marketing and branding: We develop marketing and branding strategies using digital and print media that position a hotel and its senior staff or owner as a leader in the luxury market in Southeast Asia and Europe.
- Revenue management: We optimize a hotel’s pricing and availability to maximise revenue in Southeast Asia and Europe.
- Operations: We provide operational support to help hotels run smoothly and efficiently in Southeast Asia and Europe.
- Media Training: We have decades of experience training staff at all levels in presentation and communication with the media.
Specialist Areas:
Motivation
Through motivating your people, we help drive your business growth cost effectively.
We implement unique strategies that work to motivate fast. People are motivated by setting goals, creating a plan, and taking action. They can also be motivated by rewards, positive reinforcement, and a sense of accomplishment.
Sustainability
We help luxury hotels implement comprehensive high-level sustainability practices by reducing their environmental impact, using sustainable materials, and promoting sustainable practices to their guests. These can include energy efficiency, water conservation, waste reduction, green cleaning, carbon offsetting and environment education.
Food and Beverage
Our experienced expert’s capabilities ensure our luxury hotel clients stay ahead of the curve by offering guests innovative, creative and delicious food and beverage experiences that reflect the latest trends and that create memories. They ensure quality as well as efficiency through best practices, and continuous integration, resulting in consistent and scalable applications. These can include local sourcing, sustainable ingredients, signature cocktails, celebrity chefs, private dining, wine tastings and more.
In-House Systems for Staff
Our team ensure luxury hotels stay focused by implementing innovative but simple structural systems that elevate staff happiness, comfort, safety, and productivity. This may include increased communication channels, safety features, staff training, staff wellbeing, added staff benefits, ventilation and ergonomics.
Spa and Beauty
Our team are are passionate about wellness, beauty and about spas, We regularly assist luxury hotels navigate this ever changing space, and improve their spa and beauty offerings by offering innovative, personalised, and holistic experiences that reflect the latest trends in wellness. Local ingredients, signature treatments, celebrity aestheticians, wellness consultations and new beauty brands are part of what we bring to you. We have design experience working with luxury spas globally to upgrade or design for new-builds.
Media and Public Speaking
The public pressure on luxury hotel leaders today can be immense. We work with luxury hotel leaders to improve their media and speaking skills by taking advantage of training programs, coaching, and mentorship opportunities. We support them with every aspect of their presentation from public speaking to ethos, pathos, interviews, body language,, eye contact and more.
Culture
The public pressure on luxury hotel We have a global data base of skilled cultural practitioners who help improve understanding across a myriad of cultural landscapes. We upskill leaders and staff by providing training and education on different cultures and customs, Intercultural communication and ethnocentrism. Changing Trends: Our vast and dense experience working with and visiting luxury hotels in multiple locations ensures we have first hand access to the changing trends, habits, trend forecasting, best practises and more.
Maintenance
We ensure everything we implement stays in place, and that teams continue to be updated as trends and your businesses grow sand changes. Our goal is optimum performance levels throughout your entire luxury hotel business.
Luxury Hotel Consultng 